Geminox, a domestic appliance manufacturer based in France, is undertaking a refit of immersion heaters for their EBS type hot water tank, due to safety reasons.
There is a risk of overheating of the black plug-in connectors located at the bottom of the grey box at the front of the tank and on top of the tank (see pictures below). Under worst-case conditions, the overheating may lead to fire.
EBS hot water tanks without the grey control box at the front have no immersion heater. EBS hot water tanks with the grey box but without any black plug-in connector have an improved version of the immersion heater wiring. These installations are not affected.
Until the wiring has been replaced, consumers are asked to keep the immersion heater switched off at all times.
Both, consumers and contractors are asked to make contact on Geminox’s helpline on Lo-call 1850 427 947 or email firstname.lastname@example.org to arrange a free safety inspection and refit.
Consumers can also contact the National Consumer Agency hotline on 1890 432432.