Customer Service Complaint

Introduction

If you wish to make a complaint regarding the level of customer service being provided by Safe Electric, please submit a complaint by completing the complaint form.

Safe Electric is primarily concerned with electrical safety and technical standards (i.e. compliance with the National Rules for Electrical Installations published by the NSAI) and does not have a role in disputes of a commercial nature.

If your complaint is about the standard of the work carried out by a Registered Electrical Contractor (REC), you can make an Electrical Installation Complaint.

If your complaint is about Restricted Electrical Works carried out by a contractor who is not a Registered Electrical Contractor (REC), you can report alleged illegal electrical works.

Note: If a complaint is not valid, Safe Electric will advise the complainant of this. You can find a list of common non-valid complaints here.

Complaint Form

Please enter details below:

Safe Electric Service Complaint

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Name of Registered Electrical Contractor*

Address of Registered Electrical Contractor

Street Address Address Line 2 City County Eircode

Registration Number

Details of the Complaint- Specific issues*

Date relating to matter

Relevant Attachments and other information

Max. file size: 146 MB.

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Safe Electric Service Complaint

Support

The Safe Electric Scheme is sponsored by the Commission for Regulation of Utilities (CRU)