Introduction

If you are a REC and wish to make a complaint against aspects relating to the in line with such activities as mentioned in Section 1.1, please submit a complaint by completing the complaint form.

1.1 Core Activities 

The Commission of Regulation of Utilities (CRU) have specified the activities which the Body is required to undertake. Such activities shall be the Core Activities of the Body. The Core Activities are those which the Body must undertake to comply with the requirements as set out through the Regulatory Arrangements and include, but are not limited to the following:

  1. Receipt, processing, and evaluation for registration
  2. Registration of electrical contractors and publication of a register of electrical contractors
  3. Monitoring, Inspection and Audit of electrical contractors registered with the body
  4. Investigation of complaints received and the disciplining of electrical contractors registered with the Body
  5. Management of the distribution, sale, recording, control and validation of certificates
  6. Public industry awareness activities
  7. The operation and use of the Safe Electric brand in accordance with the requirements specified by the Commission

1.2 Invalid Complaints

This Safe Electric’s Complaints Procedure does not deal with the following aspects of a Complaint:

  • Any complaint received from a person who is not a REC
  • Commercial disputes
  • Complaints that fall outside of the categories listed above.

If Safe Electric receives a complaint which falls outside the scope as detailed above, Safe Electric will advise the complainant of its role and the scope of its role with respect to that complaint and the fact that it is not obliged deal with any complaint which falls outside the . Safe Electric will advise the complainant which avenue to make the complaint if applicable

The Body’s overall function shall be the regulation of the activities of electrical contractors with respect to safety and the requirements set out in the Criteria Document.


How complaints are handled

01

Step One

COMPLAINT FORM IS ACKNOWLEDGED WITHIN 1 WORKING DAY

02

Step Two

SAFE ELECTRIC INVESTIGATES VALIDITY OF COMPLAINT

03

Step Three - no inspection

IF COMPLAINT IS INVALID, THE COMPLAINANT WILL BE COMMUNICATED TO VIA EMAIL INFORMING THEM WHY THE COMPLAINT IS INVALID

04

Step Four - with inspection

IF COMPLAINT IS VALID, FURTHER INVESTIGATION IS CARRIED OUT. COMPLAINTS OFFICER TO CONTACT RESPONDENT AND/OR COMPLAINANT FOR FURTHER INFORMATION IF REQUIRED

05

Step Five

RESPONSE TO COMPLAINT TO BE SENT BY RESPONDENT TO COMPLAINT’S OFFICER

06

Step Six

COMPLAINT RESOLVED AND FINAL COMPLAINT REPORT ISSUED TO COMPLAINANT AND RESPONDENT BY THE COMPLAINTS OFFICER

07

Step Seven

IF COMPLAINANT IS NOT SATISFIED WITH THE OUTCOME OF THE COMPLAINT REPORT, APPEAL TO BE MADE AND COMPLAINT REPORT TO BE SENT TO BOARD CHAIRMAN

08

Step Eight

IF COMPLAINANT IS NOT SATISFIED WITH THE OUTCOME OF THE COMPLAINT REPORT, APPEAL TO BE MADE AND COMPLAINT REPORT TO BE SENT TO BOARD CHAIRMAN

Please see Details of the Complaints Procedure for further information.


Complaint Form

Complaint Form

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